How long does delivery take?

Typically, items are delivered within 30-45 days after placing your order.

Who delivers my package?

Depending on your country, we use carriers such as DHL, Ireland Post, Deutsche post, Netherlands Post, Post Nord.

How can i track my order?

You can use our Track my order page or you can directly track it with the designated carrier.

Why would a package be returned?

We rely on our shoppers to provide the correct address. If we make an error on your address, a replacement will be sent free of charge. If the shopper makes an error, we will send a replacement at cost.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return and inform you if the refund has been approved or not. If approved, you will be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund as well.”