1. Cancellation within 24 hours of purchase: You may cancel or change your order for an item of equal value during this time frame. After this period, we will be unable to process a cancellation
  2. Cancellation fee: there is no fee for canceling your order.
  3. Cancellation with a refund: If you cancel your order within 24 hours, you will receive a full refund. After 24 hours, you must return the item to be eligible for a refund.
  4. Rescheduling option: If you need to reschedule your order delivery, please contact our customer service team to arrange a new delivery date.
  5. Cancellation for custom orders: Custom orders cannot be cancelled or refunded once production has started.

Feel free to contact us with any questions  at sales@citylifedirect.eu or use our contact form here: Contact Us